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igniteLIS is simple, easy to use, and adaptive. The software allows for a truly tailored experience, catering to our workflow process and adapting to sudden changes. Their customer support team is very responsive and dedicated to ensuring our user experience exceeds every expectation.
I can firmly attest that igniteLIS is far superior to the many other systems I have worked with throughout my career. Its ease of use and ability to get multiple levels of data and detail is assuredly the best in the industry. Equally important is the level of service that is provided by ignite Medical Technologies. Many companies have a fabulous product without adequate service and support, but the team at ignite is always there, day or night, to address any service-related issues. We have found a true partner in the team at ignite. They not only deliver the best LIS system in the industry but couple that with extraordinary client service.
We are running a high throughput Covid lab, and this software has allowed us to capture all the data needed to be efficient behind the scenes so that when we are in front of our customers, we can confidently grow our business. Heavy on functionality, so many features available! Working with Ignite has been similar to linking up with an old friend. Easy to work with and support always available for a call when help is needed or advice on how to proceed with an idea.
We love ignite's versatility. Their programmers are able to quickly make changes to fit your lab's individualized needs. Our staff and clients appreciate its ease of use and love the actionable reports.
igniteLIS has made many things possible in our laboratory, transforming patient care at a fundamental level, and improving our overall customer satisfaction immensely. By far the most customer-centric experience I have had with lab software companies.
With the demanding nature of the COVID-19 pandemic, laboratories have been experiencing all-time highs in testing volumes. Keeping specimen results organized with accurate results is incredibly important. The way that igniteLIS is set up, organization is easy and I absolutely love this about this software. Overall, my personal experience with igniteLIS has been great. Any ideas that I preferred to be integrated - once I've mentioned those items to the ignite team, they've been implemented quickly. Any time I've had any difficulty, I can simply make a phone call or send a text message and get a resolution or explanation typically within minutes. As a user, it has been a seamless experience!
igniteLIS is great to have in your tool belt as a salesperson. It allows you to track your sales totals as well as your sales from individual clients. It also organizes the data from your clients and gives "Clinic Statistics" which enables your clients to track the efficacy of their drug monitoring program and helps them understand what's really going on with their patients so they can adjust their prescribing habits accordingly.
igniteLIS offers complete lab to sales team transparency through integrated sales reporting that I have not seen in any other platforms. I love being able to drill down on specimen volumes from my providers or my team’s clinics. My salespeople have the peace of mind of knowing which specimens they will get paid for, and which providers they need to visit to improve volumes. As a sales team leader, the real-time reports help me to drill down to the root cause of any sales issue and determine whether we need to implement new processes and training for our staff.